Thursday, December 30, 2010

How To Make Your Occasional Business Travel Easier

I’m a regional IT Project Manager, so I am one of those highly technical guru’s that people seek out when they can’t remember how to format a table in Excel, or when they don’t understand why they can’t find the file they just saved.   Have these people not seen the word “HELP” on the menu bar?  But, I digress from the reason why I wrote this article in the first place.  I’m here to talk about travel.

When I travel, I have a tendency at times, to become wired-up or anxious (It’s a high-strung, type-A, technology thing), so I do a lot to keep myself relaxed.  I usually start relaxing a few days ahead of time by reducing my workload and getting extra work out of the way so I won’t be hit with 70 people asking me to fix their computers and a server that’s gone down when I return.

How do I relax?  I start packing 2 days ahead of time, so I’m not rushed on the day of my trip.  I refill my prescription to keep my cholesterol down while I’m away.  I shop for extra cat, dog, fish and bird food to keep my best friends happy.  The neighbors get my spare keys if anything goes wrong.  It’s much easier to give the neighbors the keys when you have them over for drinks two or three nights before your trip!   …and a quiet chat with the neighbors over drinks is another nice way to relax.

I also make all of my plane, car, and hotel reservations online.  I print the electronic receipts and keep ‘em in the zip-pocket of my luggage; ready on demand if ever requested.  Most of the time, I never need ‘em.  I plan a business trip so I arrive the day before I have to do any work and leave the day after I complete any work.  This is one place where an unrestricted plane ticket has it’s advantages.  If you finish early, there’s no penalty for changing to an earlier flight.  You won’t have to be stuck in some god-forsaken ghost town somewhere instead of sleeping in the comfort of your own bed.

OK, so you’re saying, he’s still rushing around.  True, I am, but I do it a few days ahead of the trip, so for the next couple of days before the trip, I won’t have much to do except relax and take it easy.  In those couple of days, my tension decreases tremendously!  I love to sit in the back yard and soak up a few rays.  I might garden a little.  I sit and become a couch potato, watching something on TV that doesn’t make me have to think.  Putting on an old John Wayne re-run of Donovan’s Reef fits the bill very well.  I sit in the Jacuzzi and pour in some Lavender oil.  It makes you feel relaxed and sleepy, or so the aromatherapy folks say.  What the heck, it seems to work for me.  Then I sleep to the sound of a thunderstorm or ocean waves on CD.  Delta Airlines’ channel 6 plays the same kind of relaxing music.

I take a morning flight whenever possible.  Airports, like the rest of us, are only starting to wake up in the mornings and you won’t feel as rushed.  Remember the great sleep you had the night before the trip?  It’s great to have all your faculties together watching the rest of the folks traipsing through the airport on auto-pilot! 

With today’s post-9/11 baggage searches at the metal detectors, it helps to be organized.  It’s always predictable…before you even get close to the line, do this.  I’m hardly an assertive person, but yes, I said DO THIS!

Put your plane ticket in your shirt pocket with your drivers license.  You’ll be asked for it immediately before you enter the line for the metal detectors.  Throw everything else from your pockets into that zippered pocket in your luggage too…wallet, coins, keys, four leaf clovers, bits of string, etc.  If you wear a pager and cell phone like I do, take them off, turn them off, and put them into your carry on luggage.  You can always get them out of the luggage on the other side, “IF” you really need them, and I don’t.  I tell people I can’t receive calls while I’m on a flight.  That flight starts as soon as I hit the metal detectors and ends when I get my rental car. 

Then, if you’re carrying a notebook computer, get the darned thing out of it’s case as soon as you get to the table in front of the metal detector, or better yet, get one of those notebook cases that is considered “checkpoint friendly” and you won’t need to get it out of it’s case.  Now it’s your turn to go through the metal detector.

Did I mention, in the morning when I get dressed, I think about what to wear.  No, I’m not color-coordinating, guys!  I’m serious here.  It’s to avoid a long wait.  I live in Texas which naturally means, I wear a big, I mean BIG, belt buckle on my wranglers and heavy duty cowboy boots.  Yeah, the whole get-up…even the black hat…only between Labor Day and Easter of course, otherwise it’s a straw hat.  There’s rules to these Texas things ya’ know!  But, I’m not dumb enough to wear all that junk through a metal detector.  I’d be there for hours with people cussing their brains out behind me while I strip for the TSA folks.  Ooooh, this would be uuuuugly!     d:)

Instead, I wear comfortable sneakers (no metal reinforcement in the soles), comfortable jeans, a lightweight shirt, a simple belt with the smallest buckle I can find, and a baseball cap.  After traveling awhile, I now know what I own that will set off the detectors, and, it’s easy…When I find out that it sets off the detectors, I don’t wear it anymore!  I carry no loose change at all, and my keys (What am I going to need to unlock on my trip?) go inside my carry-on bag for the whole trip.  This isn’t rocket science, people!

Woohoo!  I win round one of this trip!

Like many other corporate travelers, my company won’t allow me to fly business or first class at company expense.  I’ve amassed over 175,000 miles as a Delta Frequent Flyer and I double-dip with Delta’s partners, Hertz, Hilton, Marriott, and American Express on every trip.  I’m holding onto these miles so I can one day fly to French Polynesia and do an ecotourism video!  Not to mention, relax on the beach sipping Mai Tai’s.  Ummm, and I don’t mean, alone here!   d:) 

So, I’m digressing, here’s what I do to get around the first-class thingy.   I go to the gate and request to be put on the first-class stand-by upgrade list.  If a first-class seat is available, and it usually is 90% of the time, it costs me $75 one-way to upgrade for an 800-mile trip.  The alternative is to request business class at the time of my booking, which can otherwise change a $500 round-trip to $1,900 in a heartbeat!  that isn't going to happen!  I win round two and I get to fly in comfort!

When I land, I’ve won the battle of the rental cars as well.  I’m a Hertz #1 gold club member and I don’t even wait in line for my rental car.  I go straight to my rental car and before I leave the parking lot, I just need to show my drivers license for ID.  They already have my contract printed and bagged for me with the local area maps.  I’m outta’ the airport in a flash.  Round three!

The hotel is just as easy.  Before I left, I made my reservations with either Hilton or Marriott online.  I walk in the door, sign the registration card, get my key and I’m off to the room with the rest of the day to relax until I have to go to work tomorrow morning.  Woohoo!  I win round four!

Finally, here’s how I win round five.  When I’m at work in my home town, my business hours are usually 8AM to 5PM, or later.  I’m an IT Project Manager, that usually means 7X24 anyway!  d:)  When I’m on a business trip, my business hours shift by 1 hour…9AM to 6PM.  I often don’t get the time to answer e-mail during the day, so I leave myself some time at the end of the day to answer them all.  I usually end up doing 2 hours of e-mail and documentation daily, sometimes more.

Going home, I do it all over again, in reverse order.  When I get back home, I take the rest of the day off to regenerate after the travel and I’m back at work the next day, ready to tackle another project.

Monday, December 27, 2010

Homewood Suites by Hilton in Wichita Falls, TX

Photo (C) Homewood Suites by Hilton


Comfortable and quiet suites, heated jacuzzi and indoor swimming pool.  The front desk was a little bit disorganized.  When asked about breakfast being served at the hotel, the front desk clerk told us that you can go to any of several restaurants across the parking area for breakfast.  She didn't realize they have a daily breakfast buffet and manager's reception (Monday-Thursday).  Avoid the morning coffee since it tastes like dirt...burned dirt!  We had chicken alfredo penne pasta for dinner one night and breakfast is usually scrambled eggs, sausage or bacon, home fries, french toast, cereal, yogurt, and one of two juices.  This hotel is one of the better ones.  It's decorated in a Texas/Oklahoma motif, except the lobby, which strangely, has a reindeer head over one of the two fireplaces!

UPDATE:  Sadly, I returned here for Thanksgiving on the 24th through the 27th of November, 2011.  A few caveats since they have apparently changed over the years...the smoking room I received literally reeked of smoke.  If you're a non-smoker like myself, don't accept a smoking room.  The breakfast was frightening this time.  The coffee still tasted like dirt, (burned dirt), but the breakfasts were horrible...dry, overcooked eggs, bacon so thin that you could read through it, totally unpalatable home fries, french toast that crunched like eating a brick and cranberry juice (from concentrate) that needed much more dilution.  It was like drinking cranberry syrup.

The staff is normally pretty nice here, but the front desk totally ignored the fact that I was an HHonors member and demanded a freeze (credit approval) of almost an extra $100 on top of the room rate on my debit card.  Even though I informed the clerk it was a debit card and I would prefer if they just charged the room rate or even froze a "small" amount over the room rate, they demanded more.  Sad, since I have been to 5-star hotels like the Hilton Grand Wailea, or the Boca Raton Resort that were more amenable to a lower credit approval amount, but with a caveat that if anything is charged to the room above the room rate, then a higher approval amount would be automatically authorized.

UPDATE:  THE SINGLE MOST DEPLORABLE HOTEL EXPERIENCE I HAVE EVER HAD IN MY LIFETIME!

Yet another bad experience at this hotel.  I checked into my room on Sunday 12/23/2012.  Monday morning I discovered the bathroom shower had no hot water.  The water temperature measured by a fever thermometer registered 96.7 degrees.  This is not even body temperature and when this was combined with extremely weak water pressure, this was very cold.  I notiified the front desk clerk.  She was busy handling phone calls due to holiday reservations and said it would be fixed immediately.  She wrote down "313-hot water" on a Homewood Suites note pad next to the phone and continued to answer incoming calls.  When I asked if there was another room to switch to, she told me she would check and call me later at my room.  That call never came.

Tuesday morning (Xmas day), I ended up taking yet another cold shower as the city became socked indue to an ice storm.  Temperatures fell to 16 degrees outside.  I opted not to report it again since it was a holiday and that was probably the source of their difficulty in getting it fixed the previous day. 

Wednesday morning, I had to take yet a THIRD DAY of cold showers!  I notified the front desk.  This time a front desk clerk and housekeeper were at the desk and indicated this wasn't satisfactory and that they would have it fixed immediately.  I told them I complained on monday and it had yet to be fixed.  I was planning on staying another day, and asked if they could switch me to another room for the extended reservation.  The clerk told me she would check what was available, but they were planning on moving us to room 405 for Wednesday night.

After speaking with my family, they indicated they didn't like this hotel at all and would rather cancel and move to the nearby Hampton Inn instead.  While checking out of the room, the maintenance man showed up to fix the shower.  Too little, too late.

We went downstairs to check out and I notified the front desk that I would not be extending my stay after all because the existing stay was completely unsatisfactory.  Three days taking cold showers was completely unacceptable.  I would not take the risk that the stay would continue being a disaster and was moving to the Hampton Inn instead.

I asked if there was anything they could do about the 100% satisfaction guarantee because three days without a hot shower is grossly unacceptable.  The front desk indicated the best they would do is cut 33% off the stay (1 day).  I told the clerk the 100% guarantee is really a 33% satisfaction guarantee?  She said that's all they would do.  I told them good riddance.

From Hilton's own website…

http://www.hiltonworldwide.com/portfolio/homewood-suites/

“Homewood Suites has been making guests feel at home for more than 20 years. And since every suite includes bundled services like hot breakfast, dinner, and select drinks Monday-Thursday*, plus high-speed Internet, workout rooms, and business centers - all with a 100% satisfaction guarantee-it's easy to see why.”

Making me feel at home?!!  REALLY?!!
My home has hot running water, but apparently it's OK if Homewood Suites doesn't!

I can honestly say (and I have been a Hilton Diamond Member in the past) that I have NEVER been treated so poorly by any so called, "hospitality" esablishment EVER, in decades of work and pleasure travel!  As far as I'm concerned, 3 days without a shower, when the city is snowed & iced in, at 16 degrees outside, is equivalent to camping in a public park...and without the colorful ambience of a decent camp fire!  Above all, the courtesy to honor the customer's 100% guarantee that Hilton imposes upon ITSELF, when it was invoked for a very good reason, was completely deplorable!

Probably the single most disappointing thing about this hotel is that I have continued to provide my written feedback on these visits to the Hilton chain and yet they have done NOTHING whatsoever to correct any of the issues I have pointed out to them for several years.  This sort of behavior clearly indicates that this hotel has a total disregard for customer satisfaction and comfort.


In total, this recent experience at this hotel has me seeking other alternatives such as the nearby Hilton affiliate, The Hampton Inn, or the Marriott's Courtyard or Fairfield Inn, which are located in the same area.

UPDATE:  3/18/2013 - After sending a letter of complaint to Homewood Suites Corporate Offices on December 28th and not receiving a response in a month, I wrote a second letter to Christopher Nassetta, CEO of Hilton Hotels on January 28th.  On March 18th, 3 months from the initial complaint letter, I have just received a response from Shea Lalani, General Manager of the Homewood Suites in Wichita Falls, who has indicated that they actually tried to resolve the hot water issue on 12/24 by changing out the shower head.  He also offered a free night stay at the same hotel and a gift certificate.  Why would I want to stay at the same hotel again?!  After further discussion, Homewood Suites decided to refund my 3 day stay on 3/19/2013.

Sunday, July 11, 2010

$600 win on penny slot in Vegas - July 4th, 2010


The Wizard of Oz machine was going bonkers for about 5 minutes.  The machine has a Bose sound system in the chair and it sounds awesome.  I got the 3 Emerald City icons on the screen and chose the "Flying Monkey Bonus" which sends flying monkeys across the screen tearing off the other icons to give free spins and wild cards for those icons!  It just kept winning, and winning, and winning!   d=)

Big win on a penny slot machine in Vegas.



Friday, April 2, 2010

Grave site of Billy the Kid in Hamilton, TX

The grave site of Billy the Kid in Hamilton, TX. One of the most
notorious murderers of the 19th century wild west.  Located on the
East side of US 281 in the North end of Hamilton, TX.